SuiteAssistPro Support Plans
Essential
$1500 10 Hours / Month
Ideal for smaller companies with minimal support needs
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Basic NetSuite Troubleshooting and Issue Resolution (Ticket Based)
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Email Support with 48 Hour Response Time (Excluding Weekends and Holidays)
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No Rollover Hours
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One-Subsidiary Suppoort
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Basic Reporting Assistance (Including Saved Searches)
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Basic Data Imports/Exports
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Basic User/Role Management
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Basic Dashboard Customization
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Additional Hours at $175/hour
Annual Plan
$15K/year
Professional
$2500 20 Hours / Month
Ideal for growing teams in need of more hands on support
Everything in the Essential Plan plus:
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Advanced NetSuite Troubleshooting and Issue Resolution (Ticket Based)
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Email Support with 24 Hour Response Time (Excluding Weekends and Holidays)
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5 Rollover Hours (Expires After 30 Days)
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Multi-Subsidiary & Intercompany Support
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Advanced Reporting Assistance (Including Saved Searches)
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Complex Data Imports/Exports
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New Employee On-boarding
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Custom Role & Permission Setup
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20 Hours Includes 5 Hours of Virtual Screen Share Support and 1 Hour of Basic User Training per Month
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Basic Workflows and Scripting
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Basic Custom Fields and Forms
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Custom Dashboards
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Additional Hours at $150/hour
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3rd Party App Integration Support (Limit 1)
Annual Plan
$25K/year
Premium
$3500 30 Hours / Month
Ideal for larger companies with
more complex support needs
Everything in the Pro Plan plus:
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Dedicated Senior Admin Support (Ticket Based)
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Email/Virtual Meeting Support with 12 hour Response Time (Excluding Weekends and Holidays)
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10 Rollover Hours (Expires After 30 Days)
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30 Hours Includes 10 Hours of Virtual Screen Share Support and 2 Hour of Basic User Training per Month
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Advanced Workflows and Scripting
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Advanced Custom Fields and Forms
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Additional Hours at $130/hour
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3rd Party App Integration Support (Limit 3)
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Release Impact Analysis
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Annual Role Audit
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Annual Business Process Optimization Review
Annual Plan
$35K/year
Enterprise
$5000 50 Hours / Month
Ideal for companies in need of a fully outsourced NetSuite Administrator
Everything in the Premium Plan plus:
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20 Rollover Hours (Expires After 30 Days)
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50 Hours Includes 20 Hours of Virtual Screen Share Support and 3 Hour of Basic User Training per Month
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Additional Hours at $120/hour
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3rd Party App Integration Support (Limit 5)
Annual Plan
$50K/year
SuiteAssistPro On-Demand Support
Need quick NetSuite help without a long-term contract? Pay as you go with our on-demand sessions give you direct access to a NetSuite expert for troubleshooting, training, and guidance—when you need it.